Most won’t. Our "Speech Naturalization" adds human-like pauses, “umms,” and tone changes to keep it natural and professional. (Some states may require AI disclosure.)
Help Centre FAQs
Frequently Asked Questions
Every question we get asked about the Rexpt AI receptionist — setup, pricing, integrations, call handling and security — collected in one place.
CORE FUNCTIONALITY14
Not at all. If you know your basic business info (website, Google Business, services, address, phone), you can set it up in under 3 minutes.
Less than 3 minutes. Once you add basic business info and choose your receptionist personality, we handle everything else in the background.
No. No prompts, no tech. You fill basic business info and our core AI builds the knowledge base, guardrails, and actions for you (done-for-you system).
It does real work: answers FAQs, books appointments on your calendar, and qualifies leads—like a trained front-desk employee.
It answers both instantly. Parallel calls are supported—no busy signals, every customer gets immediate attention.
Yes. Customize voice gender, accent, and tone. You can also set a custom name and avatar for your AI receptionist.
It works 24/7 and respects your business hours. If someone calls when you’re closed, it can inform them of hours and take next-step info (e.g., order for later).
Yes. It supports "In-Call Language Switching" and can detect and switch instantly (Spanish, French, German, Chinese, Arabic, Hindi + 30 more).
No. A free VoIP number is included. You can use that number or forward your existing number to your AI receptionist.
It depends on your provider. We provide call-forwarding tutorials for most US & Canada phone service providers.
Not at all. You can do it yourself in under 3 minutes, and we also offer full setup assistance (environment setup) to go live quickly.
Yes. The agent can book appointments directly into your connected calendar.
Rexpt is an AI-powered receptionist platform that automates customer calls, answers queries instantly, and connects leads to your business in real time..
PRICING & ROI11
Yes. We offer a free trial with 20 minutes of AI call time to test quality and features.
We offer flexible trial packs starting from $10/month so you can buy extra minutes before committing.
We notify you before it happens. You can enable PAYG so service continues uninterrupted at a nominal per-minute cost based on plan tier.
Yes—typically far cheaper. Plans start around $99/month for 24/7 coverage vs. thousands in salary/benefits for a full-time receptionist.
Depends on your plan: Starter/Scaler don’t roll over, Growth rolls over for 1 month, and Corporate plans roll over for 3 months.
Starter includes 300 minutes—ideal for light workloads (roughly under 120 calls/month).
Corporate plans start around 3,000 minutes/month and scale up to 10,000 minutes—built for high-volume needs.
Yes. Annual billing can save up to ~20% on SMB packages, with larger discounts on Corporate/Enterprise tiers.
Yes. Basic plans include email support; higher tiers include chat and callback support.
No. All plans are month-to-month. Upgrade, downgrade, or cancel anytime.
PREBUILT INTEGRATIONS10
No. We offer "plug-and-play" integrations that connect in a few clicks.
We have native integrations for Google Calendar and Cal.com (which can connect to many calendars).
Yes. Integrations with Clover and Square POS allow order handling and stock checks.
Yes. It can connect with HubSpot, Zoho, and custom CRMs to log calls and update customer details.
Yes. We have a Mindbody integration for wellness booking flows.
Yes. Integrations with RazorSync and Jobber can schedule field service jobs directly.
We integrate with Shopify to answer order status questions and support queries.
Yes. We connect with Make.com and Zapier—unlocking thousands of apps.
Our in-house team ships new tools regularly. You can request an integration to speed up development—we’re open to building on demand.
Yes. We can build custom integrations via APIs/MCP/Webhooks. Custom work may include a small development & support fee depending on requirements.
HANDLING COMPLEX & URGENT CALLS7
Never. It detects urgency using sentiment analysis and can "Warm Transfer" emergencies to your emergency line immediately.
Yes. You can "Whitelist" specific numbers so they bypass the AI and ring you directly.
It de-escalates. If negative sentiment is detected, it can politely hand off to a human staff member.
It blocks spam/robocalls. Detection may take a few seconds, but it identifies spam quickly and prevents wasting time and minutes.
Yes. You get call recordings and transcripts for every interaction.
Yes. "Dynamic Call Transfer" routes calls (sales/support) based on what the caller requests.
Yes. It can collect name and reason before connecting, so you get context first.
CUSTOMIZATION FOR ENTERPRISE DEPLOYMENT7
Yes. Enterprise is "bespoke" and we tailor security and compliance to your requirements.
Yes. Enterprise supports deep "Business Knowledge Training" and "Product & Services Training" to handle niche queries.
Yes. Enterprise clients get a dedicated account manager for deployment and performance reviews.
Yes. We can offer custom SLAs for enterprise deployments.
Yes. Enterprise supports custom integrations beyond the standard library.
Yes. We provide assisted training so your team can manage and monitor the AI confidently.
Enterprise supports unlimited conditions for call transfers and logic flows.
WHY IT IS MANDATORY7
Because most callers hang up on voicemail. An AI receptionist answers instantly and captures the lead while they’re still interested.
Yes. By answering every call 24/7, you stop losing leads to competitors who answered when you didn’t.
It reduces workload: filters spam and handles basic questions so staff only speaks to serious/qualified callers.
Yes. It removes hold times entirely—every caller is greeted instantly.
Yes. It provides intelligent call analysis and lead-type insights into why people are calling.
Yes. Features like "Lead Nurturing" ensure potential customers don’t slip through the cracks.
Yes. It’s designed for stability and professional brand representation with proper environment setup.
DATA & SECURITY8
No. Calls are processed by automated systems. Human review only happens if you request support or training audits.
Yes. We use enterprise-grade AES-256 encryption for data at rest and in transit.
Never. Your customer data and business intelligence remain yours.
No. We do not train public AI models on your proprietary customer conversations.
Yes. You can delete call history and transcripts from your dashboard anytime.
You do. Appointments, leads, and customer details collected belong to your business.
We use industry-standard security practices, regular audits, and protections to keep the environment safe.
Yes. All call data is encrypted in transit and at rest, and never sold.
Still have a question?
Call Rex on +1-888-696-0666 for a live demo, or send us a message and a human will get back to you.
Setup takes 3 minutes. The trial is free. The revenue is yours to keep.
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